Career opportunities

About Us
At EnergyAustralia our shared purpose is to lead and accelerate the clean energy transformation for all. We seek to do this by making energy simple for our customers, meeting their needs by combining their assets into our flexible energy portfolio.

About the Team
The Workforce Optimisation Team focuses on exceptional customer experiences by strategically forecasting demand, optimising resource allocation, and aligning contact centre operations with EnergyAustralia’s service level goals and business objectives. Through data-driven planning, continuous performance analysis, and close collaboration with key stakeholders, they empower efficient, scalable, and customer-focused service delivery across all channels.

About the Role
As a Forecasting Analyst, you'll play a key role in ensuring EnergyAustralia’s contact centres are always prepared to deliver exceptional customer service. Using data-driven insights, you'll design and optimise forecasting models, translate demand into smart capacity plans, and monitor performance to support service level and customer experience goals. You’ll work closely with cross-functional teams to analyse customer trends, refine planning strategies, and drive continuous improvement in operational efficiency and resource alignment.

About You
To be successful in this role, you’ll be a seasoned professional with a considerable amount of experience working in a complex environment, specifically within Workforce Management. With a strong understanding of large contact centre operations and experience in contact routing design, real-time planning, and forecasting. Other areas about you that will make you a standout candidate include:

• Experience with CXOne, IEX, or Nexidia is highly valued.
• Strong analytical and statistical skills for predicting call volumes, staffing needs, and customer demand.
• Proficient in workforce management tools and Excel
• Capable of handling large datasets and generating actionable reports
• Effective communication and collaboration with operations, planning, and management teams to align forecasts with business goals
• Solid project management skills, with the ability to prioritise tasks and manage competing demands

Why Us?
We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome.  We offer;

• Dynamic Team Culture
• Balance Life and Work through our Flexible Ways of Working  
• Discounts on your energy bills for you, your friends and family
• Recharge and relax with two extra days of leave each year (we call them recharge days)
• Volunteer days off to help charities make a difference through volunteering
• We offer 20 weeks paid parental leave that’s completely gender-equal
• State-of-the-art Melbourne office, stunning views only 3–4-minute walk from Southern Cross station

If you’re ready to ‘light the way’ towards your next career move, click the 'Apply’ button & complete the online application form before Sunday the 1st of June. If you have any questions, please contact Alicia.Patterson@energyaustralia.com.au