Career opportunities

About Us
Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia’s largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation for all. 

About the Team
The Customer Compliance Performance team is undergoing significant transformation, creating exciting new opportunities to join at a pivotal time, where you will have the chance to make a meaningful impact. This team provides specialist compliance expertise to the Customer Business Unit, supporting effective compliance management and ensuring EnergyAustralia’s regulatory obligations, governance systems, processes, and frameworks meet both industry standards and customer expectations. And this is where you come in!

About the Role
We have an exciting opportunity to join our Customer Compliance Performance Team, as a Compliance Reporting & Analytics Specialist. In this role, you will transform compliance data into actionable insights that strengthen risk management, governance, and decision-making across the Customer business unit. The role is responsible for developing thematic reporting, dashboards, and executive reporting for senior committees, while driving improvements in data quality, automation, and compliance analytics capability. Other aspects of the role include:

• Develop and maintain data reporting across key compliance areas, including Quality Assurance, Complaints, Archer (Risk System), Breaches, and Remediation activities
• Create thematic reports based on root cause analysis findings, complaints trends, and compliance breaches to identify systemic issues
• Prepare high-quality, succinct reports for senior governance bodies, including Compliance and Risk forums, Executive Committee and the Board
• Partner with Technology and Customer teams to design and deliver automated reporting solutions, dashboards, and data visualisation tools that enhance compliance monitoring and executive insights
• Engage with risk, compliance, operational, and technology stakeholders to ensure reporting meets business needs and regulatory expectations
• Identify and lead initiatives to uplift data capture, quality and timeliness.

About You
To be successful in this role, you will have extensive experience in a reporting & analytics role within a compliance, risk, or audit environment. With a strong ability to develop dashboards, reporting packs, and executive summaries. Other things we’re keen on include:

• Demonstrated experience using tools like Power BI, Tableau, Excel, or other reporting platforms
• Exposure to compliance, governance, or operational risk management processes, within a highly regulated industry
• Analytical mindset, with a strong ability to interpret complex data sets
• Continuous improvement mindset, always looking at technology capabilities and automation

Why Us?
We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome.  We offer;

• Balance Life and Work through our Flexible Ways of Working  
• Discounts on your energy bills for you, your friends and family
• Recharge and relax with two extra days of leave each year (we call them recharge days)
• Volunteer days off to help charities make a difference through volunteering
• We offer 20 weeks paid parental leave that’s completely gender-equal
• State-of-the-art Melbourne office, stunning views only 3–4-minute walk from Southern Cross station

If you’re ready to ‘light the way’ towards your next career move, click the 'Apply’ button & complete the online application form before Friday the 6th of June. If you have any questions, please contact Alicia.Patterson@energyaustralia.com.au