Research Specialist
About Us
Globally, energy markets are in transition to a net zero future and the entities within these markets are transforming their underlying business models to ensure that they stay relevant, sustainable and profitable. As one of Australia’s largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation for all. Our ability to deliver on this Purpose will be dependent on our people.
In the Customer Advanced Analytics team, we provide a unique understanding of customers and the market. We turn data into powerful insights that shape the future of energy. Our team delivers a deep understanding of customers using advanced analytics to design products and value propositions that are compliant, customer-friendly, and built for growth.
Success here means creating the perfect balance of volume and value helping Residential, Business, and C&I customers choose EnergyAustralia and stay with us. If you’re passionate about data-driven innovation and making a real impact, this is where you belong.
About the Role
This is an exciting opportunity to apply your technical expertise and commercial insight to shape smarter customer decisions. You’ll design and refine advanced models that optimise decision-making across our operations and frontline systems.
Your work will include building and supporting a detailed, bottom-up model of monthly gross margin per account—leveraging high-resolution consumption and generation data to calculate individualised wholesale prices and solar avoided costs. These insights will help us accurately assess segment and campaign profitability, driving better outcomes for customers and the business.
- Design and manage qualitative and quantitative research projects including surveys, focus groups, interviews, and usability testing
- Develop research methodologies that balance rigor with business timelines and constraints
- Manage relationships with external research agencies and vendors
- Support delivery of Voice of Customer programs including NPS tracking and customer feedback analysis
- Synthesize customer feedback across multiple touchpoints to identify themes and trends
- Drive engagement of the VoC program throughout the business and working with stakeholders to ensure actions are being taken
- Analyse research data from multiple sources to extract meaningful patterns and actionable insights
- Translate complex research findings into clear, compelling narratives for diverse stakeholders
- Create presentations and reports that effectively communicate insights and recommendations
- Partner with Product, Marketing, and Digital teams to understand research needs and consult on approaches
How can you support the Clean Energy Transition
- Min 3-5 years of experience in market research, customer research, or insights roles with demonstrated ability to design and deliver research projects end-to-end
- Strong understanding of qualitative and quantitative research methodologies including survey design, sampling approaches, and analytical techniques
- Excellent analytical skills with the ability to identify patterns, draw meaningful conclusions, and translate findings into actionable recommendations
- Outstanding communication and presentation skills, with the ability to tell compelling stories with data to both technical and non-technical audiences
- Proficiency with research tools and platforms (survey tools such as Forsta; analysis software)
- Strong project management skills with the ability to manage multiple projects simultaneously and deliver on time\
If you share our passion for a clean energy future for all and want to join us #Doing. Not just dreaming, then click the 'Apply’ button.
Why Us?
We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome. We offer;
- Employee discount on your electricity and gas, discounts on major brands and products
- Annual Performance Bonus
- 20 weeks’ paid parental leave that’s completely gender-equal
- Energise Program - flexible working that is team centric enabling all individuals to agree and succeed together
- Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work!
- 2 paid recharge days
- State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station
- Onsite Tech Bar
