Career opportunities

About Us
Energy is changing, and the entire system is being remade, harnessing the sun and wind. At EnergyAustralia, our strategy is to make this transition simple for all our customers. We are all about empowering our employees to bring their whole selves to work. It’s a fantastic time to join us as we continue to evolve and provide energy solutions for Australians now and into the future. 2025 is proving to be another exceptional year for EnergyAustralia, and we are excited about the prospect of growing our customer portfolio further, which will increase the number of consultant opportunities across our fun and vibrant call centres.

We are on the lookout for enthusiastic, passionate Consultants to join our CUSTOMER CONNECTIONS teams in Geelong for early 2025!

So, if you are curious on how your skills and experience can support the energy transition and are dedicated to delivering exceptional customer service, adding value to a team & achieving objectives, we would love for you to apply & register your interest for these 2025 opportunities.

About the role
As a consultant in our Customer Connections Team, you will:

• Complete a 6-week Training program (fully onsite Monday – Friday, 9am – 5pm for training period) 
• Be responsible for end-to-end new connection management including paperwork validation, quoting and service order management
• Assist with solar panel meter reconfigurations
• Manage meter abolishment’s, additions, and alterations
• Liase with & provide clarification to plumbers/electricians where required
• Handle complex service order enquiries requiring investigation
  
  

What we’re looking for
If you believe in our purpose to lead and accelerate the clean energy transformation for all and going the extra mile to keep the customers happy this could be the role for you! We’re looking for strong customer service consultants with:

• The ability to work within a structured schedule
• Past experience in a team with KPI’s/targets
• Confidence in navigating multiple computer applications
• Experience in a call centre environment is highly regarded
• Strong attention to detail
• Enjoy working in a collaborative team environment
• Ability to actively listen and clearly communicate
• Manage high-volume calls in a fast-paced environment
• Ability to follow compliance processes and procedures
• Embrace continuous learning and 1:1 coaching
  
  

Why Us
At EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. As an employee, you can enjoy such benefits as:

• Discounts on your energy bills for you, your friends and family
• An internal mobility program where our employees career development comes first.
• We offer 20 weeks paid parental leave that’s completely gender-equal.  We’ve removed the primary and secondary carer distinction to give everyone the same benefit.

If you’re ready to ‘light the way’ towards your next career move- into the Energy sector, click the 'Apply’ button & complete the online application form before Friday the 22nd of November. If you would like a confidential conversation, please email Alicia.Patterson@energyaustralia.com.au