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Coronavirus (COVID-19) Update: Reliable power is at all times critical to the health and wellbeing of people. In uncertain times, it becomes even more vital. People are depending on us to keep the lights on and serve our customers.

EnergyAustralia will continue to recruit but in a different way. Video or phone interviews will replace the normal face-to-face interactions. We’ll also work closely with our new starters to ensure that they’re safely onboarded as part of the EnergyAustralia team. In most cases, unless their role has to be performed at one of our sites, our new starters will work from home until further notice.

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Application Support Analyst

Apply now Job no: 506863
Work type: Full Time Permanent
Location: Victoria
Categories: Technology

Why Us  

At EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. As an employee, you can enjoy such benefits as:

  • Awarded Winner 2022 Best Place To Work List
  • 20 weeks’ paid parental leave that’s completely gender-equal
  • Employee discount on your electricity and gas, discounts on major brands and products
  • Energise Program - flexible working that is team centric enabling individuals to agree and succeed together
  • Volunteer days off to help charities make a difference through volunteering and workplace giving schemes
  • Access LinkedIn Learning in-house free training platform for professional development
  • Option to purchase additional annual leave – up to 5 additional weeks per year
  • Generous discounts for goods & services via our employee benefits program
  • Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work!
  • We have an internal mobility program where our employees career development comes first
  • 2 paid recharge days 
  • Health and well-being program – online yoga, Pilates and Employee Assistance Program
  • State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station
  • Inhouse Café and Onsite Tech Bar

About the role

As an Application Support Analyst, you will be responsible for supporting all of Channels & Integration business critical applications, including our core integration platform along with our integrated SaaS, iPaaS and IaaS integration applications. This is a critical role within IT Operations so you will be expected to take a hands on approach now and in the future as the organisation grows. 

  • Provide day-to-day application support for integrated SaaS, iPaaS, and IaaS applications.
  • Working with our vendors & DevOps team to escalate issues
  • Managing incidents, problems & changes through ticketing tools like JIRA and Service Now.
  • Stakeholder management with key business users
  • Drive ITSM/ITIL processes within the organisation
  • Working with project teams to ensure operation handover is completed to a high quality
  • Provide application support resolving all incidents and requests in line with SLAs and undertaking problem managing working closely with the end user. Rostered on-call support
  • Ensure all applications adhere to security policies and appropriate escalation processes are in place for all applications.
  • Contribute to the continuous improvement of the application support function by maintaining awareness of technology developments and making appropriate recommendations to enhance application services.
  • Liaises with application vendors as required and when applicable as per the SLAs.
  • As required, provide timely communication to users on the status of their service requests and incidents.
  • As necessary, liaise with external partners to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
  • Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
  • Prioritize and schedule assigned support activities and tasks.

What we’re looking for:

  • Proven track record working in an Application Support role supporting business critical applications
  • Channels & Integration and Digital domain Application support experience in an organisation of a similar size.
  • Service management skills and abilities to manage a portfolio of multiple IT applications.
  • Vendor management and finance skills to support a portfolio of multiple applications for licences renewals, support and maintenance renewals, monthly accruals, and annual budgeting.
  • Demonstrated experience in the implementation and management of ITIL and COBIT control frameworks
  • Experience working with and supporting different Batch schedulers, API platforms and messaging applications highly desirable
  • Experian working in an Agile environment and with Scrum processes.
  • Strong customer service and communication skills
  • Ability to work well under pressure & in a team environment
  • Strong logical problem-solving skills with a keen eye for detail
  • Strong time management and prioritisation skills
  • Experience working with AEMO in a similar role is desirable.
  • Willingness to learn new technologies and maintain industry knowledge.

How to Apply

If you’re ready to join us ‘doing - not just dreaming’ towards a sustainable, reliable, and affordable energy future for all, click the 'Apply’ button before 1 August 2022 or please contact – Talent Acquisition Specialist

We’re committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTQ+ employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome.

If you have any specific questions during the application process about Diversity and Inclusion, Trans and Gender Diverse inclusion, leave entitlements, our support services, flexible working arrangements, or any other issue, feel free to reach out to Tom Woolfe – Organisational Development Lead ( or Katie Le Page – Talent Acquisition Leader ( To learn more about our inclusive policies visit our careers website


Download the role position description

Advertised: AUS Eastern Standard Time
Applications close:

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