EnergyAustralia Job Board

Coronavirus (COVID-19) Update: Reliable power is at all times critical to the health and wellbeing of people. In uncertain times, it becomes even more vital. People are depending on us to keep the lights on and serve our customers.

EnergyAustralia will continue to recruit but in a different way. Video or phone interviews will replace the normal face-to-face interactions. We’ll also work closely with our new starters to ensure that they’re safely onboarded as part of the EnergyAustralia team. In most cases, unless their role has to be performed at one of our sites, our new starters will work from home until further notice.

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Inbound Sales Consultant - Hybrid Role Melbourne

Apply now Job no: 506812
Work type: Full Time Permanent
Location: Victoria
Categories: Customer Services, Call Centre, Available for Referral, Sales

Why Energy Australia
At EnergyAustralia, we are committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. As an employee you can enjoy some of our benefits across;

  • Employee discount on your electricity and gas, discounts on major brands and products
  • Volunteer days off to help charities to make a difference through volunteering and workplace giving schemes
  • Awarded Winner 2021 Best Place To Work List
  • Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work!
  • Genuine career development – we have an internal mobility program where our employees come first
  • Inhouse Cafe and Tech Bar
  • Health and well-being program – online yoga, palliates and Employee Assistance Program

About the role
As an Energy Sales Consultant, you will support our residential customers by taking inbound calls and handling complex sales and service inquiries. You will identify and resolve a range of new and existing customer inquiries with a key focus on providing critical assistance through these difficult times.

  • Strong multi-tasking and prioritisation skills with the ability to manage a high volume of chats
  • Confidence in navigating multiple computer applications
  • Ensure all regulatory obligations adhere to each interaction with our customers
  • Create the right match between customer needs and EnergyAustralia products ensuring that your sales expertise successfully on-boards new customers and keeps existing customers 

What we’re looking for
The successful candidates will be enthusiastic and self-motivated. You will also be able to show us you have what it takes to deal with customer queries every day and offer the right solutions every time. Your sales experience gained in the contact centre, or retail environment will ensure you can navigate multiple systems as well as embrace change in a highly regulated industry.

If you believe in going the extra mile to keep the customer happy this could be the role for you!

  • Ability to actively listen and clearly communicate tailored solutions and cross-sell products
  • Strong multi-tasking with the ability to manage a high volume of calls in a fast-paced environment
  • Ability to follow compliance processes and procedures
  • Confidence in navigating multiple computer applications
  • Enjoy working in a collaborative team environment

Working Flexibility

This is a full time opportunity, and you will be working on a rotating roster Monday to Friday 8am - 4pm & 11am - 7pm. At EnergyAustralia work flexibly from our office 1 day possibly 2 days a week (as required). The rest of the time you can work from home!  We ask you have a safe and confidential workspace at home and can demonstrate an internet speed of 15MBPS or above.In your first five weeks at EnergyAustralia you will be in training to develop your skills and capabilities with your new team.

How to apply

If you’re ready to join us doing - not just dreaming’ towards a sustainable, reliable, and affordable energy future for all, click the 'Apply’ button to start your career at EnergyAustralia.

Please note, the Pandemic COVID-19 Mandatory Vaccination (Specified Workers) Order 2022 (No. 2) issued by the Victorian Minister for Health on 12 January 2022, applies to all Victorian EnergyAustralia workers. Consequently, offers of employment for Victorian EnergyAustralia roles are conditional upon the successful candidate being fully vaccinated for Covid-19 (or fully vaccinated including a booster vaccine) at the time of formal offer, or having a recognised medical exemption at the time of offer and providing satisfactory evidence of the same.

We’re committed to providing an inclusive culture so our employees can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTQ+ employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome.

If you have any specific questions during the application process about Diversity and Inclusion, Trans and Gender Diverse inclusion, leave entitlements, our support services, flexible working arrangements, or any other issue, feel free to reach out to Tom Woolfe – Organisational Development Lead (tom.woolfe@energyaustralia.com.au) or Katie Le Page – Talent Acquisition Leader (katie.lepage@energyaustralia.com.au). To learn more about our inclusive policies visit our careers website https://www.energyaustralia.com.au/about-us/careers/careers-energyaustralia


Download the role position description

Advertised: AUS Eastern Standard Time
Applications close:

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