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Inbound Customer Sales Consultant

Apply now Job no: 503207
Work type: Full Time Permanent
Location: Victoria
Categories: Customer Services, Call Centre, Sales

Our Inbound Customer Sales Consultants are based in our Sales Contact Centre located in Flinders Street and are our first point of contact for customer enquiries, with a focus on the acquisition and retention of EnergyAustralia customers.

About the role

  • Respond to inbound customer sales calls.
  • Match customer needs with EnergyAustralia product offerings, ensuring your sales expertise successfully on-boards new customers.
  • Acquire new and existing customers through delivery of quality customer service.
  • Proactively promote EnergyAustralia's products and services through upselling and cross selling.
  • Maintain customer information in EnergyAustralia's customer facing systems. 
  • Ensure all calls are handled in accordance with the quality standards and industry regulation.
  • Rotating roster where you must be flexible to work Monday to Friday between 8am – 9pm.
  • You will receive rosters 3 weeks in advance.
  • Salary:  $60,256.00 inc 9.5% super PLUS commission.
  • START DATE: Monday 17 June 

What we’re looking for

  • Proven sales experience.
  • Excellent customer service & problem-solving skills. 
  • Fantastic verbal & written communication.
  • Ability to build rapport and uncover unstated customer needs.
  • Ability to pick up on customer triggers and build trust.
  • A passion and genuine interest in our customers.  
  • Motivated by working in a sales focused and target driven environment.
  • Strong computer skills. 

How to apply

If this sounds like you and you would like to start a rewarding career with EnergyAustralia, please apply via the link provided.

We expect interviews to take place approx mid to late May (dates TBC), so don't delay in sending us your application! 



Download the role position description

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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