EnergyAustralia is one of Australia's largest energy companies supporting over 1.7 million household and business customers. We're in an exciting transformation and committed to becoming a world-class retailer that places the customer at the heart of everything we do. Leading this transformation is our Customer business unit which provides customer-focused leadership across sales, marketing, product, price, analytics, insights, credit management and billing.
About the Role
An outstanding opportunity now exists for a BCP & Incident Manager to join our Customer business unit. In this critical role you’ll support our vision by managing the Business Continuity & Remediation team as well as leading business continuity planning and the end-to-end resolution of incidents that seriously impact our customers, employees, operations, regulatory compliance or reputation. More specifically, you will:
- develop and lead an engaged, customer focussed and high-performing Business Continuity & Remediation team;
- develop, own, manage and execute business continuity process when an incident occurs;
- oversee analysis, recommendations, remediation actions and systematic changes to resolve incidents;
- build leadership and infrastructure to drive strategic incident management and BCP activities; and
- review implementation plans to ensure that a business continuity plan is considered
About the Opportunity
This is an outstanding opportunity to join EnergyAustralia and grow your career in a critical business focussed role. You’ll enjoy a mix of operational, strategic and leadership responsibilities as well as the occasion to work with senior stakeholders across our Customer, Technology and Regulatory teams to drive significant improvements that will enhance our customer and employee experience.
To be successful in this role you’ll possess proven experience across a range of incident management, compliance and operational management. Ideally you’ll have earned this experience in a large, service focussed company where you’ve also developed outstanding skills across continuous improvement, structured problem solving and commercial decision making. In addition to these technical skills you’ll be an outstanding people leader who is customer focused, innovative and passionate about leading change and continues improvements. Of course, you’ll also possess outstanding communication and relationship management skills which enable you to effectively engage, influence and negotiate with a broad range of senior stakeholders to achieved desired outcomes,
If you share our passion for making customers a priority, doing the right thing, leading change and you want to be part of an organisation focused on making a positive impact, click the 'Apply" button to submit your application.
For a confidential discussion, please contact Mark Harrison on (03) 8628 1225 or email email@example.com