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Team Leader - Inbound Home Acquisition

Apply now Job no: 500660
Work type: Full Time Permanent
Location: Victoria
Categories: Customer Services, Call Centre, Digital, Sales

EnergyAustralia is one of Australia's largest energy companies providing smart, innovative energy solutions for our customers. We're in an exciting transformation and are committed to becoming a world-class organisation with the customer at the heart of everything we do.

About the role:

The Team Leader (Home Acquisition) is responsible for leading, motivating & coaching a team of 12 - 14 Sales Consultants to achieve sales and customer service business objectives. Based at our Flinders Customer Sales Centre, you will be responsible for:

  • Side by side coaching.
  • Conducting one on one development discussions with your team.
  • Fostering a working environment to deliver excellence in sales & customer experience. 
  • Analysing data with a view to identifying opportunities for sales and process improvement.
  • Play a key role in the implementation of the Connect coaching framework into the Customer Sales Centre.
  • Supporting the Group Leader with projects as required. 

If you're passionate about ensuring our customers have an industry-leading experience and that your team are committed to success, this could be the opportunity for you.

For more information, please refer to the Position Description: Download File Team Leader Call Centre Sales (May2018).pdf

 What we're looking for:

  • Demonstrated sales management experience of a medium to large sized team.
  • Strong experience in a sales contact centre environment.
  • Previous experience in coaching, mentoring and developing a high performing sales team.
  • Strong understanding of sales and customer drivers.
  • Exceptional relationship building skills and stakeholder management.
  • Excellent analytical skills with the opportunity to draw conclusions from data.
  • Strong self-awareness and ability to draw on your experience to bring new ideas to take the team forward.

How to apply:

If you share our passion for making customers a priority, doing the right thing, leading change and want to be part of an organisation focused on making a positive impact, click the 'Apply" button to submit your application.

For any queries not answered in the position description, please contact Kelie Lowrie on kelie.lowrie@energyaustralia.com.au

Please ensure your application is submitted online and not via the email on this advertisement as there is an application form to be filled out as part of the recruitment process.

Applications close COB Thursday 31 May 2018, however the recruitment process may commence prior to the advertising close date

 

 

 


Download the role position description

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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